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Returns & Refund Policy
We offer a money back guarantee less our freight and insurance costs if item/s are returned within 30 days of delivery . You may also return items within 30 days of delivery for a full refund if the return is a result of our error (i.e you received an incorrect item) We'll also pay the return shipping costs; the return item must be in same condition as received and is subject to full gemologist test, if alterations or mishandling to be found no refund given and further charges may ensue i.e cost of gemologist test, delivery and insurance cost etc . Note – All items are taken under professional circumstances, picture quality and appearance may vary depending on device used to view product images.
Please take note opals are a rare gemstone and should be worn as intended, be careful with the way you wear, use and maintain them. If by natural causes something happens to the opal we will review once received via post. If deemed by natural causes we will replace opal with a similar opal (Shape, Colour, Cost) and pay postage. Note – No opal is the same, we will do our best to match the opal with the returned opal. If deemed to be caused by mishandling no return will be accepted and shipping and insurance costs will be forwarded on to you.
You should expect to receive your refund/replacement within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund/replacement more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request/ship replacement back (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on the required process.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.